Our commitment is to provide you with exceptional operational execution and service reliability so you can focus on growing your core business in a more scalable and cost-effective manner. We help you meet your front and back office support needs through our well-trained staff associates, cutting edge technology, quality control system, and our customized service models.

Staff Associates Technology

Technology

• Operations facility has 24/7 onsite security service with biometric and card security access along with camera / video encrypted surveillance
• IT and telephony infrastructure is protected and has redundancy systems in place to ensure business continuity and disaster recovery utilizing the following technology:

Quality Control

Designated Quality Control Department that monitors and tracks the execution of all business process services Glass Mountain QC policy is based on a three-prong methodology:

Customer Service Models

Glass Mountain Hybrid Model allows our clients greater flexibility in choosing the services they really need for a more strategic and cost saving approach in outsourcing business services:

Option 1: Glass Mountain Managed Services Includes a full selection of resources and services as well as staff and managers

Option 2: Client Leasing Client directly manages and directs the services and operations (this option includes a full selection of resources and recruitment services)

Option 3: Project Specific Engagements May be either a Glass Mountain managed or client leasing engagement that has a set timeframe and / or specified deliverable (this option includes a full selection of resources and recruitment services)